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Set-up guides and straight answers, from connecting Instagram to fixing a reply that didn’t send.
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Getting startedConnect Instagram and get your first automation answering DMs.2 guides · 2 answersAutomationsTriggers, keywords and how a reply actually fires.2 guides · 4 answersAnalyticsRead what your automations did, and take the numbers with you.1 guide · 3 answersLimits & billingYour DM allowance, why sends are paced, plans and invoices.2 guides · 4 answersAccount & dataContacts, notifications, two-factor sign-in and your data.3 guides · 2 answersTroubleshootingWhen something stops working, start here.3 guides · 4 answers
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How do I connect my Instagram account?
Go to Integrations in the sidebar and click "Connect" on the Instagram card. You'll be redirected to authorize access through Meta. Both Business and Creator accounts are supported.
What type of Instagram account do I need?
DMChat works with Instagram Business and Creator accounts. Personal accounts are not supported because Meta's API requires a professional account type for messaging automation.
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