How do keyword automations work?
When someone comments a specific keyword on your post, DMChat automatically sends them a DM with your pre-configured message. You can set exact or partial keyword matching and customize the response per automation.
Can I have multiple automations running at once?
Yes, and they all run simultaneously. Starter allows 5 automations, Influencer allows unlimited. Each one has its own trigger and response configuration.
What happens when someone triggers multiple automations?
If a comment matches multiple automation keywords, only the first matching automation (by creation order) will fire. This prevents duplicate DMs to the same user.
Can I use emoji as a keyword?
Yes. Emoji work on their own or mixed with words. Skin-tone variants are folded together, so 馃憤 and 馃憤馃徑 match the same keyword, as do hearts with and without the emoji variation selector. Case, extra spacing and invisible padding characters are all ignored on both sides of the comparison.