On this page
- New paid subscription? Full refund within 7 days, unless you used it heavily.
- Forgot to cancel a yearly renewal? Tell us within 7 days and we’ll refund it, if you haven’t used it.
- Cancel any time. You keep your plan until the end of the period you paid for.
1.The 7-day refund
If you start a paid plan and it isn’t right for you, ask within 7 days of your first payment and we’ll refund it in full. This covers monthly and yearly plans, including the founding-creator price. A refunded founding subscription gives its seat back to the cohort.
2.What “heavily used” means
The refund is for trying Influencer, not for using it fully and then asking for the money back. We consider a plan heavily used if, in those 7 days, you sent more than 1,000 DMs on it, which is more than the Free plan would have given you. If you’re over that, ask anyway: we look at every request.
3.Renewals
Monthly renewals aren’t refunded. If a yearly plan renews and you meant to cancel, tell us within 7 days of the renewal. If you haven’t used it since, we’ll refund it in full.
4.How to ask
Email support@dmchat.io from your account email, or open a ticket from Support in your dashboard. A one-line reason is enough. We reply within 2 business days. Approved refunds go back to the original payment method, in the same currency, and usually arrive within 5–10 business days, depending on your bank.
5.Cancelling
Cancel any time in Settings → Billing. You keep Influencer until the end of the period you paid for, then your account moves to Free. Your automations stay. Outside the cases above, we don’t refund part of a period.
6.When we can’t refund
- The account was closed for breaking our Terms.
- You’ve already had a refund on this account before.
Please talk to us before raising a chargeback with your bank. It’s quicker for you, and your account stays active while we sort it out.